Billing

How much does it cost to clean my home?

Heaven Scent Home Cleaning’s pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on our Pricing page.

What if I want a cleaner by the hour?

If you would like to forgo our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $60/hour. Our minimum appointment is two (2) hours.

Is tip included?

Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you’ve received exceptional service. Heaven Scent Home Cleaning personnel are not permitted to solicit tips under any circumstances.

What method of payment do you accept?

We accept all major credit cards. We do not take personal checks as form of payment for non-contracted clients. Heaven Scent does require a deposit to hold a slot for future services to be performed of $100.00 which is nonrefundable.

How do I change my billing information?

For safe and secure service please contact our office @ 952 854-9177 during normal business hours 8:00 am to 6:00 pm Monday thru Friday to switch your billing information. Heaven Scent Home Cleaning does offer monthly billing by credit card which is kept on file and billed at the beginning of each month for the services to be performed, if monthly billing by credit card is done you must contact our office 2 weeks before the billing to make any changes to the services you will be receiving the following month to avoid a $25.00 cancellation fee of services billed. Due to Vacation, etc.…

What is your cancellation/rescheduling policy?

You can cancel or reschedule your service without a penalty 24 HOURS before your scheduled cleaning. There will be a $90 CANCELLATION FEE if you cancel or reschedule your appointment less than 24 hours of your scheduled appointment. If we come out and are not able to get in due to the client not being home or a mechanical error with key or garage code client will pay a $50.00 FEE.

Recurring Service

Do I get a discount if I’m a frequent customer?

Yes, customers who sign up for recurring service are entitled to significant discounts. For weekly service we have a 15% discount, for biweekly service we have a 10% discount, and service every four weeks (monthly) gets a 5% discount. PLEASE NOTE: The discount is not applicable until the 2nd cleaning.

How often should Heaven Scent Home Cleaning clean my home or business?

Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed cleaning of their home followed by a weekly, bi-weekly or monthly cleaning appointment. By following this model, you can rest assured that your home is always clean and in top shape.

Trust & Safety

Are you insured and bonded?

Yes, Heaven Scent Home Cleaning is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

Are you a pet-friendly maid service?

Yes! At Heaven Scent Home Cleaning we LOVE pets. All of our maids are trained to correctly deal with your furry family member.

Can I trust Heaven Scent Home Cleaning cleaners?

Absolutely. All of Heaven Scent Home Cleaning Professionals are highly trained, background and reference checked, as well as insured and bonded.

Residential Services

How much does it cost to clean my home?

Heaven Scent Home Cleaning pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on our Pricing page.

What if I want a cleaner by the hour?

Our minimum appointment is a two (2) hour clean. If you would like to forego our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $60/hour per cleaner.

What does a Deep Clean include?

The Deep Clean service is a comprehensive top-to-bottom cleaning. We recommend a deep cleaning if you have not had your apartment professionally cleaned within the past 3 months.

It does not include cleaning baseboards, closets, interior windows, interior walls, inside the oven, inside the cabinets or inside the refrigerator, all of which are available at a reasonably priced additional cost.

What is a Move In/Move Out cleaning?

We all know moving is stressful. Combine that with all the boxes that need to be packed, furniture moved, and a long list of other preparations can be extremely time consuming. Our move in/move out cleanings are designed to prepare a home for a new tenant.

Please note that the move-in/move-out cleaning includes cleaning inside of the oven, insides of the cabinets, and inside of the refrigerator.

It does not include cleaning baseboards, closets, interior windows and interior walls, all of which are available at a reasonably priced additional cost.

General

Who do I contact if I have any issues or questions?

You can contact the Customer Happiness Team at (952) 854-9177 or email us at hshc@aol.com Someone will respond to you immediately.

When are you open?

We are open every day 7:30 8am – 6 pm.

What if I’m not there to let the cleaning person in?

That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

Do I have to be home while you clean?

You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

Will the same cleaner or maid show up for all my appointments?

If you’re happy with your cleaner you had, we’re happy to send them to all of your appointments. You just have to contact us to let us know and we’ll make it happen!

Can I book a cleaning over the phone?

Yes, absolutely! Give us a call at (952) 854-9177 and we will set you up with a great home cleaning immediately.

How do I schedule a cleaning?

Simply click on the Book Now link on the top of this website and complete the form. It shouldn’t take more than 60 seconds and we’ll contact you to confirm your appointment that same day!

Where do you serve?

We serve Minneapolis, St. Paul and all of the Twin Cities Metropolitan Area.

Allergy-Sensitive / Eco-Friendly Cleaning Basics

We have teams that do 100% green cleaning. Simply request it, and we’ll assign a green-cleaning team at no additional charge. Our intention is to promote and use effective, non-toxic, biodegradable and naturally-derived safe agents, along with low-impact processes to make homes sparkle, and to support customers in achieving simpler lifestyles that are richer and earth-friendlier.

So what green / eco-friendly products do you use?

Most of our cleaners use method cleaning products, but we have other cleaners that prefer other green cleaning products, such as Green Works products. If you have a special request please let us know and we can try to accommodate you. In most cases, we have customers provide us with their preferred green cleaning products.

Please note that we DO NOT charge extra for this service. This is not industry standard!

Heaven Scent Home Cleaning specializes in green / eco-friendly cleaning and maid services. Our services take green cleaning to new heights, and we do it all with a holistic approach. Your home will never look or feel better. Our professional cleaners will take care of all your special needs and ensure that your home is treated with the utmost care, including green cleaning those hard to reach areas.

If you have additional questions about this service, please feel free to reach out to us at

Move In / Move Out Ready Cleaning

Our move in / move out cleanings are extremely thorough, designed to prepare a home for a new tenant. Houses and apartments can gather years of dust and grime left by previous tenants. From top to bottom, we’ll clean and sanitize everywhere, and give you a stress-free welcome to your new home.

So what does it include? It is a standard Heaven Scent Home Cleaning session with cleaning services such as:

  • Cleaning inside cabinets and drawers
  • Cleaning inside the fridge
  • Cleaning inside the oven

All our standard cleanings include dusting and washing of all reachable surfaces, wiping the outside of kitchen appliances & cabinets, basic cleaning of the bathrooms, and vacuuming & mopping of all floors. We also tailor cleanings to what you want to get cleaned!

Please note that we charge extra for this service and you will find that an additional cost for move in / move out cleaning is standard across the industry.

What does this service not include? We charge extra for the following:

  • Cleaning Baseboards
  • Cleaning Closets
  • Cleaning Interior Walls
  • Cleaning Interior Windows

As you are aware, cleaning baseboards, closets, walls and windows are time consuming and require additional resources. But don’t worry! We offer affordable prices for these services so anyone can request them.

If you’re moving to a new location, consider our move in / move out service as part of your relocation plans. When you vacate your house or apartment, cleanliness can determine whether or not your security deposit is returned. This could mean a few thousand dollars — money that could go toward making your new place feel like home — making cleaning services well-worth the cost. Our rates are competitive, and a clean living space left behind means a good recommendation from your landlord.

Heaven Scent Home Cleaning specializes in move in / move out house cleaning and maid services. Detailed move-in cleaning services include everything in a routine house cleaning and then some. This is perfect for making your newly acquired home clean, sanitized and sparkling like brand new, just the way you want it. 

WHAT WE CAN’T CLEAN

  • Exterior windows
  • Carpet cleaning
  • Animal waste
  • Mold removal
  • Rust removal / Rust cleaning
  • Industrial cleaning
  • Lifting of heavy items
  • Surfaces above arms reach
  • High ceiling fans

If you have additional questions about this service, please feel free to reach out to us at

Deep Clean Service

The deep clean service option is a comprehensive top-to-bottom cleaning of your home. We recommend a deep cleaning if you have not had your apartment professionally cleaned within the past three (3) months, or if you do not use a cleaning service on a regular basis. A deep clean includes all the services of a standard clean but with more attention to areas you may have forgotten to clean up over time. This in depth cleaning will get your home ‘super’ clean. Our deep clean is recommended for the first visit. Afterwards, our standard service will be more than enough to keep your house in top shape.

So what does it include?

It is a standard Heaven Scent Home Cleaning session with more attention to detail. When you do not use a cleaning service on a regular basis, certain areas tend to be neglected, either because you simply forget or are in a rush to complete your own cleaning. We can take care of that. Our deep cleaning professionals know exactly where to focus their efforts on, whether it be under your bed or that corner that you haven’t attempted to clean in months. We prepare your home for easier cleanings in the future. Trust us, you won’t be disappointed!

All our standard cleanings include dusting and washing of all reachable surfaces, wiping the outside of kitchen appliances & cabinets, basic cleaning of the bathrooms, and vacuuming & mopping of all floors. We also tailor cleanings to what you want to get cleaned!

Please note that we charge extra for this service, and you will find that an additional cost for deep cleaning is standard across the industry.

What does this service not include? We charge extra for the following:

  • Cleaning interior windows
  • Cleaning interior walls
  • Cleaning inside cabinets and drawers
  • Cleaning inside the fridge
  • Cleaning inside the oven

As you are aware, the above services are time consuming and require additional resources. But don’t worry! We offer affordable prices for these services so anyone can request them.

Heaven Scent Home Cleaning specializes in deep clean house cleaning and maid services. Our deep cleaning service includes everything in a routine house cleaning but with extra care and thoroughness. This is perfect for making your home clean, sanitized and sparkling like brand new, just the way you want it. 

WHAT WE CAN’T CLEAN:

  • Interior and exterior windows
  • Carpet cleaning
  • Animal waste / excrement
  • Mold removal
  • Rust removal / Rust cleaning
  • Industrial cleaning
  • Lifting of heavy items / Moving furniture
  • Surfaces above arms reach
  • High ceiling fans

Heaven Scent Home Cleaning Preferred Vendors:

We recommend contracting services from our preferred vendor list below:

  1. Complete Carpet Care
  2. All Bright Window Cleaning
  3. Handy Man
  4. Bugs Pest Control

For service, you can trust contact our preferred vendors and mention Heaven Scent Home Cleaning referred you.

Regular Cleaning Basics

If you dream of walking into an immaculate home without taking the time or effort, Heaven Scent Home Cleaning is ready to help. With our regular cleaning service, we provide you with an outstanding cleaning job at an affordable price. Our dedicated cleaners are true professionals and make sure your home is transformed into a spotless place. They systematically review the space, develop a strategy to perform the job and waste no time in removing dirt, sanitizing, vacuuming, mopping and cleaning areas that never receive attention.

Every regular cleaning includes one (1) bathroom, kitchen, common room and selected bedroom(s). You can always order more bathrooms and bedrooms cleaned. We also bring all cleaning supplies for FREE.

All our standard cleanings include dusting and washing of all reachable surfaces, wiping the outside of kitchen appliances & cabinets, basic cleaning of the bathrooms, and vacuuming & mopping of all floors. For more details, the Heaven Scent Home Cleaningss regular cleaning checklist is presented below. We have you covered!

Bathrooms

  • Wash and sanitize toilet, shower and sink
  • Dust and wipe all reachable surfaces
  • Wipe door handles and light switches
  • Wipe mirrors and glass fixtures
  • Mop all floors

Kitchen

  • Wash and scrub sink
  • Wash cabinet faces and appliances
  • Clean inside and outside of microwave
  • Clean countertops
  • Mop all floors
  • Dust and wipe all reachable surfaces
  • Wipe door handles and light switches
  • Wipe mirrors and glass fixtures

Bedrooms and Common Areas

  • Make beds and change linens
  • Dust and wipe all reachable surfaces
  • Wipe door handles and light switches
  • Wipe mirrors and glass fixtures
  • Mop all floors

What does this service not include? We charge extra for the following:

  • Deep Cleaning
  • Move In / Move Out Cleaning
  • Cleaning inside the fridge
  • Cleaning inside the cabinets
  • Cleaning inside the oven
  • One hour of organizing
  • Cleaning interior windows
  • Cleaning interior walls
  • One load of laundry

As you are aware, the above services are time consuming and require additional resources. But don’t worry! We offer affordable prices for these services so anyone can request them.

We also tailor cleanings to what you want to get cleaned! Just let us know which areas you’d like our cleaners to focus on, and we’ll handle the rest.

WHAT WE CAN’T CLEAN

  • Exterior windows
  • Carpet cleaning
  • Animal waste
  • Mold removal
  • Rust removal / Rust cleaning
  • Industrial cleaning
  • Post Construction / Renovation cleaning
  • Lifting of heavy items
  • Surfaces above arms reach
  • High ceiling fans

If you have additional questions about this service, please feel free to reach out to us at (952) 854-9177 or hshc@aol.com